Sr It Project Lead - Customer Care

Medtronic

Base: $104,000.00 - $156,000.00; bonus/equity: mip...
Fully remote
Servicenow and salesforce ownership
Contact center workflow optimization
System stability and enhancements
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • The role will lead and deliver system stability and enhancements, partnering with contact center leadership to ensure operational effectiveness.
  • Medtronic offers a competitive Salary and flexible Benefits Package with a base salary range of $104,000.00 - $156,000.00.

Matching Summary

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Salary

Base: $104,000.00 - $156,000.00; Bonus/Equity: MIP eligible; Benefits: Health, Dental, Vision, 401(k) match, PTO, etc.

Skills & Requirements

Must-have

  • ServiceNow and Salesforce ownership
  • Contact center workflow optimization
  • System stability and enhancements
  • User story development and testing
  • Quality system procedures compliance
  • Project management (scope, cost, schedule)

Nice-to-have

  • Call summary automation solutions
  • Multiple CX platforms experience
  • Working in a highly regulated environment
  • Synthesize information for insights

Key Requirements

  • Minimum 4 years relevant experience
  • Bachelor's degree required
  • Up to 25% travel required

Work Rights

Unrestricted US work authorization required for roles below Principal level

Sponsorship: available

Tailored Resume

Cover Letter