Customer Satisfaction Representative

Centennial Hyundai

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified
Strong communication skills required
Attention to detail and sense of urgency
Follow up with customers within 48 hours
Centennial Hyundai is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between the dealership and customers. The role focuses on customer feedback, continuous improvement initiatives, and effective communication to ensure customer concerns are addressed promptly

Job Summary

  • This role serves as the key liaison between the dealership and customers to ensure their perspectives come first.
  • The position involves leading customer satisfaction improvement initiatives and developing continuous improvement plans to enhance the customer experience.
  • Employees receive best-in-class industry benefits including medical, dental, vision, paid holidays, PTO, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Centennial Hyundai is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between the dealership and customers. The role focuses on customer feedback, continuous improvement initiatives, and effective communication to ensure customer concerns are addressed promptly.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, 401(k)

Skills & Requirements

Must-have

  • Strong communication skills required
  • Attention to detail and sense of urgency
  • Follow up with customers within 48 hours
  • Track customer concerns using FreshDesk Omni Program

Nice-to-have

  • Warranty Claims or Collections experience preferred
  • Team player with a positive attitude
  • Collaborate on reviews and social media sentiment

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Basic computer skills required

Work Rights

Not specified

Tailored Resume

Cover Letter