Job Summary

• As a member of a cross-functional team, the DFC Business Systems Analyst I resolve support tickets, implement system enhancements and automation, develop reports, and helps onboard and train new users.
• In this role, Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.
• We Offer Best-in-Class Industry Benefits: Competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k), etc.

Skills & Requirements

Key Requirements

• Experience with ticketing systems
• Familiarity with scripting and automation tools
• Strong customer service and communication skills
• Ability to learn new tools and processes quickly
• Attention to detail and effective troubleshooting skills
• Bachelor’s degree or equivalent experience

Work Rights