Remote Customer Support Representative – Healthcare Technology (veterans Focus)
techfreshers
Base: $21ph starting base rate; bonus/equity: targ...
Fully remote
Remote customer support
Technical troubleshooting skills
Strong verbal communication
This position is remote and supports U.S. veterans and their caregivers by delivering timely and accurate product support to ensure continuity of care
Job Summary
This position is remote and supports U.S. veterans and their caregivers by delivering timely and accurate product support to ensure continuity of care.
Medtronic offers a competitive salary, comprehensive benefits including medical, dental, vision, paid time off, 401(k) with match, and fully subsidized bachelor's degree programs.
The role requires strong communication skills and technical expertise developed through training, with a mission to alleviate pain, restore health, and extend life.
Matching Summary
This position is remote and supports U.S. veterans and their caregivers by delivering timely and accurate product support to ensure continuity of care.
Salary
Base: $21/hour starting base rate; Bonus/Equity: Target 5% annual bonus; Benefits: Comprehensive medical, dental, vision, 401(k) with match, paid time off, tuition assistance
Skills & Requirements
Must-have
Remote customer support
Technical troubleshooting skills
Strong verbal communication
Customer service via phone and chat
Support for healthcare products
U.S. based candidates only
Nice-to-have
Experience with veterans or government clients
Familiarity with knowledge base tools
Ability to communicate with clinical audiences
Passion for serving veterans
Cross-functional collaboration
Key Requirements
Minimum 4 years relevant experience
Prior help desk or technical support experience
Ability to complete VA background clearance
Unrestricted U.S. work authorization at hire
Experience supporting healthcare or regulated products