Senior Compliance & Dispute Analyst (reg E / Banking Complaints)

MoneyLion

Not specified
Reg e dispute resolution
Complaint intelligence program
Process optimization
MoneyLion is seeking a Senior Compliance & Dispute Analyst to oversee Reg E dispute processes, ensuring regulatory compliance and enhancing customer experience through effective investigations and quality assurance. The ideal candidate will have 2-4 years of relevant experience in banking or fintech, with a focus on automation and data fluency

Job Summary

  • Oversee end-to-end EFTA dispute and chargeback processes, ensuring timely resolution, regulatory compliance, and audit-ready documentation with a strong emphasis on accuracy and risk mitigation.
  • Deliver monthly reports to Compliance & CX leadership with clear action-owners, monitoring trends, surfacing top drivers, severity levels and risk trends.
  • Support automation and tooling initiatives by contributing to business requirement documentation (BRDs) for workflow and rule enhancements.

Matching Summary

Match Score: 85

MoneyLion is seeking a Senior Compliance & Dispute Analyst to oversee Reg E dispute processes, ensuring regulatory compliance and enhancing customer experience through effective investigations and quality assurance. The ideal candidate will have 2-4 years of relevant experience in banking or fintech, with a focus on automation and data fluency.

Skills & Requirements

Must-have

  • Reg E dispute resolution
  • Complaint intelligence program
  • Process optimization
  • Automation and tooling initiatives
  • Strengthen controls and documentation
  • Cross-functional collaboration

Nice-to-have

  • Automation mindset
  • Data fluency
  • Actionable recommendations
  • Continuous learning and feedback

Key Requirements

  • 2-4+ years managing disputes (Reg E focus)
  • Familiarity with ACH/Nacha return codes
  • Proficiency with case-management tools
  • Experience designing QA programs

Work Rights

Not specified

Tailored Resume

Cover Letter