Customer Support Coach

Cloudbeds

Europe
Not specified; not specified; remote first, pto, p...
**
1+ years hospitality experience
Native or fluent english and spanish
Excellent communication skills
** Cloudbeds is seeking a Customer Support Coach to advocate for and assist customers using their hospitality software. The role involves resolving inquiries, strengthening client relationships, and contributing to training materials in a fully remote team environment. **

Job Summary

  • The role involves resolving customer inquiries via phone, email, and chat to ensure a seamless experience for hotel partners.
  • Candidates must have at least one year of experience in hospitality roles such as Front Desk, Night Auditor, or General Manager.
  • The company offers remote work flexibility, full paid parental leave, and a monthly wellness weekend benefit.

Matching Summary

Match Score: 75

** Cloudbeds is seeking a Customer Support Coach to advocate for and assist customers using their hospitality software. The role involves resolving inquiries, strengthening client relationships, and contributing to training materials in a fully remote team environment. **

Salary

Not specified; Not specified; Remote First, PTO, Paid Parental Leave, Home office stipend

Skills & Requirements

Must-have

  • 1+ years hospitality experience
  • Native or fluent English and Spanish
  • Excellent communication skills

Nice-to-have

  • Previous customer service experience
  • Portuguese language proficiency
  • Emotional intelligence and empathy

Key Requirements

  • 1+ years hospitality experience
  • Fluent in English and Spanish
  • Compatible graduation course or 2+ years proven experience

Work Rights

Not specified

Tailored Resume

Cover Letter