Digital Fraud Inwards Inbound

CommSec

Sydney, NSW, Australia
Hybrid
High volume call centre experience
Strong problem-solving skills
Ability to handle distressed customers
The Fraud and Scams team is dedicated to safeguarding customers from fraudulent activities

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding customers from fraudulent activities.
  • This role involves handling inbound and outbound calls related to potential scam or fraud activity.
  • You will work in a high-paced environment and provide exceptional service to customers.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding customers from fraudulent activities.

Skills & Requirements

Must-have

  • High volume call centre experience
  • Strong problem-solving skills
  • Ability to handle distressed customers

Nice-to-have

  • Experience in Financial Services Industry
  • Emotional resilience
  • Excellent written and verbal communication

Key Requirements

  • Experience in online and mobile roles
  • Commitment to confidentiality and privacy principles

Work Rights

Not specified

Tailored Resume

Cover Letter