Unity of Roseburg is seeking a Technical Support Agent for their help desk, responsible for addressing complex technical inquiries and providing support for hardware, software, and network-related issues. The ideal candidate should have a high school diploma or GED, with 1-2 years of relevant experience and possibly a technical certification or associate degree
Job Summary
The role involves answering moderately complex questions regarding hardware, software, and network issues using judgment based on experience.
Candidates will utilize problem-solving skills to resolve challenging incidents and escalate complex problems to other teams or vendors when necessary.
This position requires supporting L1 agents with ongoing day-to-day questions related to client incidents and service requests.
Matching Summary
Match Score: 75
Unity of Roseburg is seeking a Technical Support Agent for their help desk, responsible for addressing complex technical inquiries and providing support for hardware, software, and network-related issues. The ideal candidate should have a high school diploma or GED, with 1-2 years of relevant experience and possibly a technical certification or associate degree.
Skills & Requirements
Must-have
Hardware and software support
Network and user administration
Problem solving and analytical skills
Nice-to-have
Experience with COTS applications
Ability to escalate complex problems
Supporting L1 agents in daily tasks
Key Requirements
High School Diploma or GED required
1-2 years of experience in area of responsibility
Technical certification or Associate Degree may be required