Dfc It Business Systems Analyst

Driveway Finance Corporation

Tigard, OR, US
Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Resolve support tickets
Implement system changes
Create reports and dashboards
As a member of a cross-functional team, the DFC Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers

Job Summary

  • As a member of a cross-functional team, the DFC Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.
  • Responsibilities include monitoring, triaging, and resolving support tickets, implementing system changes via code or configuration, and creating reports and dashboards in Power BI.
  • The company offers best-in-class industry benefits including competitive pay, medical, dental, and vision plans, paid holidays & PTO, and a 401(k) retirement plan.

Matching Summary

As a member of a cross-functional team, the DFC Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Resolve support tickets
  • Implement system changes
  • Create reports and dashboards
  • Collaborate with internal teams
  • Provide Tier 1 support
  • Document processes and create user guides

Nice-to-have

  • Adaptability and responsiveness
  • Methodical task organization
  • Diligent change control
  • Continuous learning and process improvement
  • Customer service orientation with empathy

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Experience with ticketing systems preferred
  • Familiarity with scripting and automation tools
  • Strong customer service and communication skills
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

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