Manager - Icx Sales And Customer Success

ADOBE

Not specified (assumed hybrid)
10 years field or digital sales experience
Strategic vendor relationship management
Sales pipeline forecasting and revenue targets
Adobe is seeking a Manager for Icx Sales and Customer Success, focusing on sales management and service support across Korea, Taiwan, and Hong Kong. The role requires building vendor relationships, managing sales pipelines, and leading a high-performing team to enhance customer experiences while driving revenue growth

Job Summary

  • This role uniquely blends Sales Manager and Support Service Manager responsibilities to drive sales and ensure exceptional service across Korea, Taiwan, and Hong Kong.
  • The successful candidate will manage external contact centre vendors while setting key performance metrics to optimize service delivery and customer retention.
  • Join a team that empowers creators and businesses worldwide through innovative tools powered by AI and human ingenuity.

Matching Summary

Match Score: 85

Adobe is seeking a Manager for Icx Sales and Customer Success, focusing on sales management and service support across Korea, Taiwan, and Hong Kong. The role requires building vendor relationships, managing sales pipelines, and leading a high-performing team to enhance customer experiences while driving revenue growth.

Skills & Requirements

Must-have

  • 10 years Field or Digital Sales experience
  • Strategic vendor relationship management
  • Sales pipeline forecasting and revenue targets
  • Customer satisfaction and service level management
  • Data-driven performance analysis and dashboards

Nice-to-have

  • Experience in Adobe Creative Cloud products
  • Leadership of high-performing cross-functional teams
  • Background in inbound chat and outbound sales channels
  • Ability to drive digital transformation initiatives

Key Requirements

  • Postgraduate degree required
  • Over 10 years of experience in Field Sales, Digital Sales, or Service Management
  • Proven track record in managing sales operations and service support functions

Work Rights

Not specified

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