G2 COMTECH ASIA PTE. LTD. is seeking a ServiceNow Platform Business Analyst to analyze and optimize business processes and systems, with a strong emphasis on ServiceNow expertise. The ideal candidate should have a robust understanding of business process analysis and design, along with experience in stakeholder engagement and documentation
Job Summary
The role involves analyzing the organization's business model and designing processes integrated with technology on the ServiceNow platform.
Candidates must collaborate with stakeholders to define business needs and translate them into detailed functional specifications and user stories.
The position requires advanced proficiency in ServiceNow modules including ITSM, HRSD, and CSM to drive platform adoption and solutions.
Matching Summary
Match Score: 85
G2 COMTECH ASIA PTE. LTD. is seeking a ServiceNow Platform Business Analyst to analyze and optimize business processes and systems, with a strong emphasis on ServiceNow expertise. The ideal candidate should have a robust understanding of business process analysis and design, along with experience in stakeholder engagement and documentation.
Skills & Requirements
Must-have
ServiceNow Platform proficiency
Requirements gathering and analysis
Process mapping and design
ITIL framework expertise
Agile methodology experience
Nice-to-have
Workshop facilitation skills
Cross-functional collaboration
Data analysis techniques
User training and documentation
Continuous process optimization
Key Requirements
4+ years as a Business Analyst
2+ years in ServiceNow-specific projects
ITIL Certification required or preferred
ServiceNow Certified System Administrator (CSA) certification
Expertise in ITIL framework and ServiceNow modules