Compass is seeking a Customer Success Manager (Agent Experience Manager) in Winnetka, Illinois, to support their customers with training, marketing requests, and technology adoption. The role is in-office and involves both direct customer interaction and collaboration with various teams to enhance the agent experience
Job Summary
The role involves serving as the primary account manager for customers from their first day of joining Compass.
Employees will provide 1:1 support, strategic recommendations, and group training sessions to promote technology adoption.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k), and various family support perks.
Matching Summary
Match Score: 85
Compass is seeking a Customer Success Manager (Agent Experience Manager) in Winnetka, Illinois, to support their customers with training, marketing requests, and technology adoption. The role is in-office and involves both direct customer interaction and collaboration with various teams to enhance the agent experience.
Salary
Base: $27.00 - $30.00 /hour; Bonus/Equity: Eligible cash, equity, or commissions may be available; Benefits: Medical, dental, vision, 401(k), paid vacation, parental leave, and more
Skills & Requirements
Must-have
2-3 years customer service experience
In-office presence in Winnetka
Strong communication and listening skills
Nice-to-have
Previous real estate industry experience
Experience with live or remote training
Passion for creating community engagement
Key Requirements
2-3 years experience in customer service or operations