Base: $86,000 - $94,000; bonus/equity: not specifi...
Patient referral scheduling
Optimize workflows and processes
Manage time and attendance
The Access Center Manager, Referrals is responsible for ensuring patients referred from a Summit Health Location are scheduled for the appropriate follow-up care as part of our commitment to providing coordinate care
Job Summary
The Access Center Manager, Referrals is responsible for ensuring patients referred from a Summit Health Location are scheduled for the appropriate follow-up care as part of our commitment to providing coordinate care.
The manager will lead a team of Supervisors and agents ensuring all protocols are followed, all performance metrics are met, optimizing workflows and processes, managing time and attendance, and providing mentorship and direction and collaborating with the markets supported.
VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Matching Summary
The Access Center Manager, Referrals is responsible for ensuring patients referred from a Summit Health Location are scheduled for the appropriate follow-up care as part of our commitment to providing coordinate care.
Salary
Base: $86,000 - $94,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan
Skills & Requirements
Must-have
patient referral scheduling
optimize workflows and processes
manage time and attendance
collaborate with markets supported
monitor employee engagement
drive vendor agent success
Nice-to-have
compassionate community
happy and positive thinking
passion for outstanding results
Key Requirements
Minimum 3 years of experience as an Access/Call Center manager
Call center, referral, and/or appointment scheduling experience in a healthcare environment
Ability to analyze, review trends, and create action plans