Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks while maintaining a low rate of false positives and minimal impact to the customer experience
Job Summary
Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks while maintaining a low rate of false positives and minimal impact to the customer experience.
This position involves daily monitoring, investigation, and configuration of fraud detection systems, working closely with vendors and stakeholders to respond to evolving fraudulent behaviors.
The role requires producing comprehensive fraud reports, supporting internal and external audits, and contributing to process improvements and best practices within the fraud management function.
Matching Summary
Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks while maintaining a low rate of false positives and minimal impact to the customer experience.
Skills & Requirements
Must-have
fraud detection and prevention
fraud analysis and reporting
payment processing knowledge
fraud detection systems experience
data pattern analysis
Microsoft Excel proficiency
SQL and SAS coding
Nice-to-have
collaborative team player
strong investigative skills
adaptable to changing environments
effective time management
transparent communication
proactive problem solving
attention to detail
Key Requirements
Tertiary degree in business, legal or technology
At least 3 years fraud management experience
Experience with payment processing and fraud prevention
Experience handling sensitive/confidential information