Head Of Contact Centres

Sysco

Limerick, Ireland
Not specified (assumed to involve some onsite presence due to multiple location management).
Experience in managing multi-site contact centres
Proven ability to drive sales performance
Strong stakeholder management skills
Sysco is seeking a Head of Contact Centres to lead its operations in Limerick and Belfast, focusing on enhancing customer experience and achieving performance targets. The ideal candidate should have extensive experience in contact centre management, leadership skills, and a customer-centric mindset

Job Summary

  • Sysco is looking for a Head of Contact Centres to enhance customer reputation and lead a dedicated team.
  • The role involves improving sales and service performance through innovative metrics and coaching.
  • Candidates should be ready for a challenge and contribute to Sysco's growth and innovation.

Matching Summary

Match Score: 85

Sysco is seeking a Head of Contact Centres to lead its operations in Limerick and Belfast, focusing on enhancing customer experience and achieving performance targets. The ideal candidate should have extensive experience in contact centre management, leadership skills, and a customer-centric mindset.

Skills & Requirements

Must-have

  • Experience in managing multi-site contact centres
  • Proven ability to drive sales performance
  • Strong stakeholder management skills

Nice-to-have

  • Customer centric mind-set
  • Coaching and performance management skills
  • Ability to oversee large transformation programmes

Key Requirements

  • 5-7 years’ experience in a similar environment
  • Relevant 3rd Level qualification
  • Experience in creating performance management techniques

Work Rights

Not specified

Tailored Resume

Cover Letter