Alternance - Assistant(e) Chef De Projets Expérience Client & Services - Horlogerie Joaillerie Europe - Septembre 2026 - H/f/x

Chanel

Paris, France
On-site
Customer experience definition
New service implementation
Process and service improvement
Assist in defining and implementing the target customer experience in boutiques and implementing new services across Europe

Job Summary

  • Assist in defining and implementing the target customer experience in boutiques and implementing new services across Europe.
  • Analyze customer feedback weekly, share results, and propose actions to improve the experience.
  • Contribute to the deployment of digital projects aimed at improving the customer journey and team efficiency.

Matching Summary

Assist in defining and implementing the target customer experience in boutiques and implementing new services across Europe.

Skills & Requirements

Must-have

  • Customer experience definition
  • New service implementation
  • Process and service improvement
  • Cross-functional collaboration
  • Client feedback analysis
  • Digital project deployment
  • Competitive intelligence

Nice-to-have

  • Curiosity and adaptability
  • Analytical and synthesis skills
  • Proactive proposal generation
  • Project management skills
  • Team building ability
  • Passion for luxury retail

Key Requirements

  • Currently pursuing a university or business school degree
  • Interest in customer experience subjects
  • Comfortable working in project mode
  • Proficient in French and English (written and spoken)
  • Previous retail sales or project management experience is ideal
  • Proficient in Microsoft Office Suite (Excel, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter