The Process & Controls Analyst plays a central role in shaping and safeguarding the security of BCD’s travel operations and creating the foundation for operational security
Job Summary
The Process & Controls Analyst plays a central role in shaping and safeguarding the security of BCD’s travel operations and creating the foundation for operational security.
This role builds a deep understanding across global contact centers, booking workflows, emergency handling and customer and supplier interactions by connecting the end-to-end booking process, tools, data flows and behaviors both online and offline along with the controls required to ensure safe, consistent, and auditable execution.
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.
Matching Summary
The Process & Controls Analyst plays a central role in shaping and safeguarding the security of BCD’s travel operations and creating the foundation for operational security.
Skills & Requirements
Must-have
Process mapping and analysis skills
Identify threats and vulnerabilities
Data collection and metrics reporting
Maintain process inventory and security maps
Document application architecture and data flow
Nice-to-have
Flexible work-life balance
Global experiences
Sustainability and charitable activities
Inclusive work environment
Key Requirements
Information Security, Computer Science, MIS education
Travel industry contact center operations knowledge
Ability to design practical embedded controls
Strong organizational, time management, problem-solving skills