Hr Advisor

Capital One

Nottingham, Nottinghamshire, United Kingdom
Hybrid
Manage associate support service
Handle high-profile escalations
Meet case management slas
You will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently

Job Summary

  • You will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently.
  • You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes.
  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.

Matching Summary

You will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently.

Skills & Requirements

Must-have

  • Manage Associate Support Service
  • Handle high-profile escalations
  • Meet case management SLAs
  • System expert in Workday and Salesforce
  • Process and policy adherence

Nice-to-have

  • Exceptional organisational skills
  • Meticulous eye for detail
  • Passion for delivering seamless experience
  • Willingness to challenge the status quo
  • Collaborative and connected environment

Key Requirements

  • Existing HR experience/qualification
  • Experience overseeing a team or process
  • Experience of working to deadlines
  • Managing stakeholders
  • Technical and system confidence

Work Rights

Not specified

Tailored Resume

Cover Letter