Medical billing and insurance processing knowledge
Customer service in healthcare setting
Mass General Brigham is seeking a part-time Customer Service Representative I to join their Patient Billing Solutions team. The role involves handling patient inquiries regarding billing and insurance, requiring strong communication skills and familiarity with medical billing processes
Job Summary
Mass General Brigham is a not-for-profit organization supporting patient care, research, teaching, and community service with a focus on exceptional care.
The role involves responding to patient and guarantor inquiries, resolving account issues using Epic and other systems, and providing courteous, high-quality customer service.
The position offers part-time remote work with competitive base pay and comprehensive benefits, emphasizing ethical conduct, teamwork, and professional growth.
Matching Summary
Match Score: 85
Mass General Brigham is seeking a part-time Customer Service Representative I to join their Patient Billing Solutions team. The role involves handling patient inquiries regarding billing and insurance, requiring strong communication skills and familiarity with medical billing processes.
Salary
Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits and career advancement opportunities
Skills & Requirements
Must-have
Expertise in Epic billing systems
Medical billing and insurance processing knowledge
Customer service in healthcare setting
Account resolution and payment processing
HIPAA Privacy compliance
Use of Automated Call Distribution (ACD) system
Nice-to-have
Strong communication and organizational skills
Problem-solving abilities
Team collaboration and positive attitude
Ability to work independently and self-motivated
Knowledge of medical terminology and legal basics
Key Requirements
High School diploma or GED equivalent
1-3 years customer service or collections experience in healthcare