Customer Service Representative

Aliaxis APAC

North Plympton, SA, Australia
Onsite
Process customer orders accurately
Advise on pricing and delivery
Handle inbound phone calls
You will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated

Job Summary

  • You will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated.
  • This position specifically supports our distributor customers, however at times there may a requirement to support customers from other segments.
  • We are looking for 2 Customer Service Officer superstars to join our dynamic, team focused and fun customer service team.

Matching Summary

You will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated.

Skills & Requirements

Must-have

  • Process customer orders accurately
  • Advise on pricing and delivery
  • Handle inbound phone calls
  • Manage outstanding back-order reports
  • Build positive customer relationships

Nice-to-have

  • Think outside the box
  • Customer centric approach
  • Partner across business areas
  • Suggest efficiency improvements

Key Requirements

  • 1-2 years Customer Service experience
  • Experience with customer resolutions
  • Proficient with Microsoft Office
  • Proficient with ERP/CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter