7+ years hospitality or hospitality tech experience
2+ years leading customer success or account management teams
Deep understanding of hotel operations and pms systems
This role serves as the strategic backbone for a remote team of Account Managers dedicated to delivering exceptional outcomes for hoteliers across North America
Job Summary
This role serves as the strategic backbone for a remote team of Account Managers dedicated to delivering exceptional outcomes for hoteliers across North America.
The successful candidate will coach their team on platform knowledge, industry trends, and consultative strategies to improve retention and reduce churn.
Cloudbeds offers a fully remote environment with benefits including monthly wellness Fridays, full paid parental leave, and professional development courses.
Matching Summary
This role serves as the strategic backbone for a remote team of Account Managers dedicated to delivering exceptional outcomes for hoteliers across North America.
Salary
Base: $83,000-$123,000 annually; Bonus/Equity: Not specified; Benefits: Remote first, PTO, wellness Fridays, parental leave, home office stipend
Skills & Requirements
Must-have
7+ years hospitality or hospitality tech experience
2+ years leading customer success or account management teams
Deep understanding of hotel operations and PMS systems
Strong analytical skills using Salesforce and Zendesk
Experience handling escalations and complex negotiations
Nice-to-have
SaaS platform user experience
Prior people leadership in hospitality tech
Remote work self-motivation
Consultative advisory best practices
Cross-functional collaboration with Product and Marketing
Key Requirements
7+ years in hospitality or hospitality technology
2+ years managing customer success or account management teams
Proven experience in hotel operations roles such as Revenue Manager or GM
Proficiency in Salesforce and Zendesk for data analysis