Front Desk Supervisor - Big Sur

Guest Services, Inc.

Big Sur, CA, United States
Base: 20.00 usd hourly; bonus/equity: not specifie...
Guest check-in and check-out
Reservation management
Phone monitoring
Oversee front desk agents and operations, including guest check-in/out, reservations, and phone monitoring, while ensuring excellent guest service

Job Summary

  • Oversee front desk agents and operations, including guest check-in/out, reservations, and phone monitoring, while ensuring excellent guest service.
  • Anticipate and address guest issues, respond to inquiries, resolve complaints, and lead the resolution of guest accounting concerns.
  • Maintain a safe facility environment, enforce hotel credit policies, account for all cash, and represent the company professionally.

Matching Summary

Oversee front desk agents and operations, including guest check-in/out, reservations, and phone monitoring, while ensuring excellent guest service.

Salary

Base: 20.00 USD Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Reservation management
  • Phone monitoring
  • Cash handling and deposits
  • Facility safety standards
  • Professional company representation

Nice-to-have

  • Proactive guest issue resolution
  • Daily shift briefing coordination
  • Collaboration with other departments
  • Positive and professional demeanor

Key Requirements

  • High School Diploma
  • Clerical skills
  • Computer proficiency (MS Outlook, Word, Excel)
  • Ability to arrange and coordinate schedules
  • Bilingual English/Spanish is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter