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Vantage Automotive Limited is seeking a Motor Claims Advisor who will provide exceptional customer service and facilitate effective communication between customers and insurance companies. The role involves negotiating repair costs, managing job orders, and ensuring compliance with company guidelines.
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Job Summary
The role is responsible for delivering the highest level of customer service while developing robust relationships with customers, insurance companies, and surveyors.
Key duties include negotiating optimum labor rates with insurers, preparing detailed work orders, and conducting vehicle reception checks with photographic evidence.
The position requires coordinating closely with workshop staff to minimize vehicle downtime and ensuring all company and GIA guidelines are strictly adhered to.
Matching Summary
Match Score: 75
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Vantage Automotive Limited is seeking a Motor Claims Advisor who will provide exceptional customer service and facilitate effective communication between customers and insurance companies. The role involves negotiating repair costs, managing job orders, and ensuring compliance with company guidelines.
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Skills & Requirements
Must-have
Insurance claim negotiation skills
Vehicle reception and damage assessment
Work order preparation and management
Customer communication and relationship building
Fraud detection and reporting procedures
Nice-to-have
Experience with fleet repairs
Ability to work cohesively across departments
Strong attention to detail in documentation
Proactive problem-solving for complex cases
Key Requirements
Knowledge of MCF and GIA guidelines
Experience in automotive repair estimation
Ability to verify customer particulars via GDMS
Proficiency in managing internal and fleet repair orders