Affin Bank is seeking an Executive for its Virtual Banking division in Kelana Jaya, Malaysia. The role involves handling customer inquiries and complaints for both Conventional and Islamic banking, with a focus on delivering high-quality customer service in a rotational shift setting
Job Summary
Join Affin Bank to make a difference with open minds committed to great work.
The role involves handling inbound calls, emails, and internet banking inquiries for both Conventional and Islamic banking customers.
Candidates must be prepared to work on rotational shifts, including days from 8:00 AM to 12:00 AM, as well as weekends and public holidays.
Matching Summary
Match Score: 75
Affin Bank is seeking an Executive for its Virtual Banking division in Kelana Jaya, Malaysia. The role involves handling customer inquiries and complaints for both Conventional and Islamic banking, with a focus on delivering high-quality customer service in a rotational shift setting.
Skills & Requirements
Must-have
Handle inbound telephone interactions
Resolve customer inquiries efficiently
Work rotational shifts including weekends
Proficiency in English and Bahasa Malaysia
Nice-to-have
Experience in Financial Services Industry
Ability to converse in Mandarin or Cantonese
Strong empathy and listening skills
Fresh graduates welcome to apply
Key Requirements
Bachelor's Degree or SPM/Diploma qualification
Working experience in Contact Centre preferred
Must be able to work on shifts and public holidays