Manager, Customer Service - Hybrid

Wolters Kluwer

Madison, WI, US
Base: $76,200.00 - $133,650.00 usd; bonus: eligibl...
Hybrid
Manage customer service team
Strategic planning and execution
Crm systems proficiency
This role oversees a dedicated team to ensure exceptional customer service and operational efficiency within the Financial & Corporate Compliance division

Job Summary

  • This role oversees a dedicated team to ensure exceptional customer service and operational efficiency within the Financial & Corporate Compliance division.
  • The position requires developing strategic initiatives, optimizing workflows, and collaborating across functions to continuously enhance the customer experience.
  • Candidates will receive competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

This role oversees a dedicated team to ensure exceptional customer service and operational efficiency within the Financial & Corporate Compliance division.

Salary

Base: $76,200.00 - $133,650.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • Manage customer service team
  • Strategic planning and execution
  • CRM systems proficiency
  • Performance metrics management
  • Cross-functional collaboration

Nice-to-have

  • Drive cross-sell opportunities
  • Continuous process improvement focus
  • Advanced communication skills
  • Analytical mindset for trends

Key Requirements

  • 5–10 years of leadership or management experience
  • Proficiency with CRM systems
  • Experience managing performance metrics and KPIs

Work Rights

Not specified

Tailored Resume

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