Senior Incident Communications Manager

Oracle Cloud Infrastructure (OCI)

Zapopan, Mexico
Onsite
Incident communication coordination
Customer-facing communication
Technical detail translation
Lead and coordinate communications for planned and unplanned events with a strong understanding of cloud technologies

Job Summary

  • Lead and coordinate communications for planned and unplanned events with a strong understanding of cloud technologies.
  • Work closely with incident management and product engineering teams to identify customer impact and manage multiple incident communication streams.
  • Prepare customer-facing root cause analysis documents that explain technical issues causing unplanned outages.

Matching Summary

Lead and coordinate communications for planned and unplanned events with a strong understanding of cloud technologies.

Skills & Requirements

Must-have

  • Incident communication coordination
  • Customer-facing communication
  • Technical detail translation
  • Multi-tasking in fast-paced environment
  • On-call rotation participation

Nice-to-have

  • Cloud certification
  • Experience in incident management
  • Strong organizational skills

Key Requirements

  • 6+ years of experience in operations, incident management, or reactive technical communications
  • Ability to participate in on-call rotation
  • Ability to work weekend shifts

Work Rights

Not specified

Tailored Resume

Cover Letter