Account Manager (client Success)

Later

New York, United States
On-site
Revenue retention and expansion
Strategic customer success
Mutual success plans
As a Senior Client Success Manager, you will own the retention, expansion, and long-term success of a portfolio of strategic customers

Job Summary

  • As a Senior Client Success Manager, you will own the retention, expansion, and long-term success of a portfolio of strategic customers.
  • Build and own Mutual Success Plans for all assigned customers, aligning their business objectives to measurable outcomes delivered through Later.
  • Consistently delivers strong net revenue retention across assigned accounts through renewals and expansion.

Matching Summary

As a Senior Client Success Manager, you will own the retention, expansion, and long-term success of a portfolio of strategic customers.

Skills & Requirements

Must-have

  • revenue retention and expansion
  • strategic customer success
  • mutual success plans
  • voice of the customer
  • executive-level conversations

Nice-to-have

  • AI and automation experience
  • driven by impact
  • curious and growth-oriented
  • emotionally intelligent

Key Requirements

  • 5+ years in revenue-owning role
  • Enterprise or mid-market account experience
  • Influencer marketing, martech, SaaS, or agency background
  • Proven success building and forecasting pipeline
  • Exceptional communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter