Business Partner - Specialist, Customer Success

Concentrix

Makati City, Philippines
Fully remote
High volume customer contacts
Product knowledge
Customer concerns
Manage high volume of customer contacts and communications through phone and email each day

Job Summary

  • Manage high volume of customer contacts and communications through phone and email each day.
  • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems.
  • Our Benefits/Perks: Health Insurance with Dental Coverage for Employees Paid Time off Bereavement Leave Life Insurance Group Personal Accident Program Employee Assistance Program Rewards and recognition programs Wellness Incentive Program Learning and Development Programs

Matching Summary

Manage high volume of customer contacts and communications through phone and email each day.

Skills & Requirements

Must-have

  • high volume customer contacts
  • product knowledge
  • customer concerns
  • customer feedback capture
  • MS Office programs

Nice-to-have

  • learning new technology
  • process orientation
  • problem solving skills
  • positive customer experience

Key Requirements

  • 2+ years of customer service experience
  • Sales quota/goals achievement
  • High-volume calling experience
  • Salesforce.com or similar CRM experience

Work Rights

Not specified

Tailored Resume

Cover Letter