Senior Associate, Quality Complaints

Amgen Inc

Not specified; competitive base salary; comprehens...
Master's or bachelor's degree in science
4 to 9 years quality experience
Global complaint process ownership
This role involves owning and implementing the end-to-end global complaint process while ensuring full compliance with quality operating standards

Job Summary

  • This role involves owning and implementing the end-to-end global complaint process while ensuring full compliance with quality operating standards.
  • The position requires conducting low to medium complexity complaint investigations and translating market information to drive continuous improvement.
  • Amgen offers a collaborative culture and competitive Total Rewards Plans aligned with local industry standards to support professional growth.

Matching Summary

This role involves owning and implementing the end-to-end global complaint process while ensuring full compliance with quality operating standards.

Salary

Not specified; Competitive base salary; Comprehensive Total Rewards Plans including benefits

Skills & Requirements

Must-have

  • Master's or Bachelor's degree in Science
  • 4 to 9 years Quality experience
  • Global complaint process ownership
  • CDOCS document review and approval
  • Shift work overlapping EU and US time zones

Nice-to-have

  • Experience in biotech or medical device industry
  • Familiarity with basic project management tools
  • Ability to operate in a matrixed team environment
  • Understanding of DAI principles for decision making
  • Strong negotiation skills after receiving feedback

Key Requirements

  • Master's degree with 4-7 years experience OR Bachelor's with 5-9 years
  • Science field background preferred
  • Knowledge of QMS and manufacturing processes (API, Drug Substance, etc.)
  • Willingness to work shifts overlapping EU and US time zones

Work Rights

Not specified

Tailored Resume

Cover Letter