Technical Product Support (tps) Engineer Iv - (e4)
Applied Materials
Hsinchu, Taiwan
Not specified (assumed hybrid or onsite based on the nature of the role).
Hardware performance at customer
Third level escalation
Failure analysis and resolution
Applied Materials is seeking a Technical Product Support Engineer IV to join their team in Hsinchu and Kaohsiung, Taiwan. The role involves participating in new product introductions, resolving customer issues, and providing support for hardware and software performance
Job Summary
Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.
Provides third level escalation for Hardware & Software (stability) issues and drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.
Organizes and manages on-site training for early learning shipments and new product introductions, with training audiences including both internal and external engineers.
Matching Summary
Match Score: 85
Applied Materials is seeking a Technical Product Support Engineer IV to join their team in Hsinchu and Kaohsiung, Taiwan. The role involves participating in new product introductions, resolving customer issues, and providing support for hardware and software performance.