Customer Support Quality Analyst

WGU

Salt Lake City, UT, US
Base: $49,800.00 - $74,600.00; bonus/equity: not s...
Strong analytical skills
Exceptional verbal and written communication
Ability to work independently
WGU is committed to expanding access to higher education through innovative online programs

Job Summary

  • WGU is committed to expanding access to higher education through innovative online programs.
  • As a Quality Analyst, you will evaluate and improve customer interactions to enhance service quality.
  • The position offers a comprehensive benefits package and a supportive work environment.

Matching Summary

WGU is committed to expanding access to higher education through innovative online programs.

Salary

Base: $49,800.00 - $74,600.00; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Strong analytical skills
  • Exceptional verbal and written communication
  • Ability to work independently

Nice-to-have

  • Experience in quality assurance programs
  • Familiarity with emerging technologies
  • Team-based feedback skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least 1 year of relevant experience
  • ITIL Foundations V3 certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter