Customer Service Rep/agent With Italian And English
Bridgestone EMEA
Poznań, PL
On-site
Italian c1
English c1
Sap knowledge
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information
Job Summary
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
Respond promptly to escalated customer issues and ensure resolution.
Matching Summary
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
Skills & Requirements
Must-have
Italian C1
English C1
SAP knowledge
Basic Excel skills
CRM tools familiarity
Nice-to-have
Customer focus
Collaborative mindset
Goal-oriented approach
Resilience in handling challenging situations
Key Requirements
Previous experience in customer service preferred
Ability to navigate data and use Power BI for insights