Technical Writer 2

Comcast

Develop clear internal process documentation
Create standard operating procedures (sops)
Produce user guides and training materials
The role focuses on translating complex internal processes and workflows into straightforward documentation for operational teams

Job Summary

  • The role focuses on translating complex internal processes and workflows into straightforward documentation for operational teams.
  • Employees are expected to own the customer experience by thinking and acting in ways that put customers first at every touchpoint.
  • Comcast offers a culture of inclusion and provides personalized support tools to help employees physically, financially, and emotionally.

Matching Summary

The role focuses on translating complex internal processes and workflows into straightforward documentation for operational teams.

Skills & Requirements

Must-have

  • Develop clear internal process documentation
  • Create standard operating procedures (SOPs)
  • Produce user guides and training materials
  • Conduct information gathering sessions with SMEs
  • Maintain documents in Confluence or SharePoint

Nice-to-have

  • Passion for teamwork and innovation
  • Ability to work variable schedules including nights
  • Strong learner of game-changing technology
  • Commitment to customer experience excellence

Key Requirements

  • Bachelor's Degree preferred
  • 2-5 years relevant professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter