Guest Services Representative

Avebykormancommunities

Santa Clara, US
Base: $25-27ph; bonus/equity: potential bonus pote...
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Hospitality-focused mindset
High-touch customer service
Maintain reservations with detailed notes
** AVE Korman Communities is seeking a Guest Services Representative for their luxury flexible-stay apartment community in Santa Clara. The ideal candidate should possess strong customer service skills, a hospitality-focused mindset, and the ability to handle various operational tasks while maintaining a positive attitude. **

Job Summary

  • Guest Services Representatives are the face of AVE, responsible for setting a great first impression and providing superior service to residents and guests.
  • The role involves anticipating resident needs, maintaining detailed reservation notes, coordinating with internal teams, and assisting with leasing efforts.
  • AVE offers a fun, positive work environment with robust training, comprehensive benefits, paid time off for birthdays and volunteering, and opportunities for career advancement.

Matching Summary

Match Score: 75

** AVE Korman Communities is seeking a Guest Services Representative for their luxury flexible-stay apartment community in Santa Clara. The ideal candidate should possess strong customer service skills, a hospitality-focused mindset, and the ability to handle various operational tasks while maintaining a positive attitude. **

Salary

Base: $25-27/hour; Bonus/Equity: potential bonus potential paid out monthly and/or quarterly; Benefits: PTO, medical, vision, dental, 401k

Skills & Requirements

Must-have

  • Hospitality-focused mindset
  • High-touch customer service
  • Maintain reservations with detailed notes
  • Communicate via email, phone, face-to-face
  • Coordinate with internal teams
  • Handle daily operations and check-in/out

Nice-to-have

  • Proactive problem solving
  • Represent a luxury lifestyle
  • Assist with sales efforts
  • Knowledge of local points of interest
  • Positive and enthusiastic attitude

Key Requirements

  • Face-to-face customer service experience in hospitality
  • Travel, relocation, corporate housing, or multifamily industry experience preferred
  • Prior leasing or sales role experience is a plus
  • Strong interpersonal and relationship building skills
  • Professional verbal and written communication skills
  • Detail orientation and excellent organizational skills
  • Ability to problem solve and proactively alleviate concerns
  • Willingness to master industry systems (Yardi/Orion is a plus)
  • Ability to work independently and in a team environment
  • Available Tuesday-Friday 11:30am-8:00pm and Saturday 9:00am-5:00pm

Work Rights

Not specified

Tailored Resume

Cover Letter