Customer Experience And Product Operations Specialist

HoYoverse

Singapore, Singapore
On-site
Customer support workflows optimization
Cross-functional collaboration
Automation and process transformation
HoYoverse is seeking a Customer Experience and Product Operations Specialist in Singapore to enhance customer journeys through operational excellence and innovative solutions. The ideal candidate will have over five years of experience in customer experience or operations, with a focus on project management and the ability to thrive in fast-paced environments

Job Summary

  • Drive the optimization of customer support workflows, systems, and tools to improve efficiency and service quality.
  • Lead initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.
  • Act as a strong internal advocate for the customer, helping the organization balance experience with scalability.

Matching Summary

Match Score: 85

HoYoverse is seeking a Customer Experience and Product Operations Specialist in Singapore to enhance customer journeys through operational excellence and innovative solutions. The ideal candidate will have over five years of experience in customer experience or operations, with a focus on project management and the ability to thrive in fast-paced environments.

Skills & Requirements

Must-have

  • Customer support workflows optimization
  • Cross-functional collaboration
  • Automation and process transformation
  • AI/tech tools in CX
  • Internal customer advocacy

Nice-to-have

  • Thrive under pressure
  • Fast-changing environment adaptability

Key Requirements

  • 5+ years of experience
  • Proven track record of improving operations
  • Strong project management skills
  • Background in tech, e-commerce, gaming

Work Rights

Not specified

Tailored Resume

Cover Letter