Tecnico De Suporte Senior

Sandvik

Interlagos, SP, Brazil
Itil processes
Client services and service delivery
Incident management tools
You will be responsible for ensuring the efficient delivery of IT services, promoting integration between business areas and technological solutions, and ensuring that digital innovation generates real and measurable impact for the organization

Job Summary

  • You will be responsible for ensuring the efficient delivery of IT services, promoting integration between business areas and technological solutions, and ensuring that digital innovation generates real and measurable impact for the organization.
  • Responsibilities include installation, configuration, asset control, and support for computers, basic network infrastructure, telecommunications, software, hardware, and servers.
  • Sandvik is driven by technology, innovation, and entrepreneurship, valuing diversity and committed to creating an inclusive culture for mutual support and joint learning.

Matching Summary

You will be responsible for ensuring the efficient delivery of IT services, promoting integration between business areas and technological solutions, and ensuring that digital innovation generates real and measurable impact for the organization.

Skills & Requirements

Must-have

  • ITIL processes
  • Client Services and Service Delivery
  • incident management tools
  • network, servers, telecom, hardware
  • IT vendor management
  • SLAs and performance indicators

Nice-to-have

  • strong communication and relationship skills
  • proactive risk identification
  • ability to work under pressure
  • digital innovation impact

Key Requirements

  • University degree in IT or related fields
  • Solid experience in incident management
  • Experience with IT infrastructure
  • Experience with IT vendors, contracts, and SLAs
  • English B1/B2 level

Work Rights

Not specified

Tailored Resume

Cover Letter