Customer Service Representative

3M

Bangalore Kar, IN, United States
Order entry and management
Customer communication via phone and chat
Problem-solving for order issues
Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery

Job Summary

  • Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
  • Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
  • Enhances customer satisfaction by identifying and resolving problem patterns.

Matching Summary

Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.

Skills & Requirements

Must-have

  • Order entry and management
  • Customer communication via phone and chat
  • Problem-solving for order issues
  • Handling product inquiries and complaints
  • Inventory and shipping issue resolution

Nice-to-have

  • Continuous improvement mindset
  • Proactive issue resolution
  • Empathy and concern for customer needs
  • Adaptive communication techniques
  • Active listening skills

Key Requirements

  • Bachelor's degree or High school diploma/GED with six years of CS or sales experience
  • Minimum two years in customer service or sales

Work Rights

Not specified

Tailored Resume

Cover Letter