Analyst, Customer Services

QBE Insurance

Petaling Jaya, Malaysia
Hybrid
Customer service skills
Call center experience
Problem solving skills
Responsible for customer service and resolving customer enquiries to ensure client satisfaction

Job Summary

  • Responsible for customer service and resolving customer enquiries to ensure client satisfaction.
  • Focus on delivering excellent customer service and providing an enjoyable customer experience.
  • QBE supports ESG efforts through the QBE Foundation, focusing on climate resilience and inclusion.

Matching Summary

Responsible for customer service and resolving customer enquiries to ensure client satisfaction.

Skills & Requirements

Must-have

  • Customer service skills
  • Call center experience
  • Problem solving skills

Nice-to-have

  • Presentation and communication skills
  • Negotiation skills
  • Emotional awareness

Key Requirements

  • Minimum 2+ years’ experience
  • Experience in service industry
  • Preferably in insurance or financial industry

Work Rights

Not specified

Tailored Resume

Cover Letter