Guest Relations Supervisor (bangkok Based)

Four Seasons

Chiang Mai, Thailand
Multi-property guest experience management
Collaboration with f&b concierge front desk housekeeping
Guest satisfaction monitoring and reporting
The Guest Relations Supervisor leads and manages the full guest journey, ensuring personalized and coordinated service from reservation through arrival and departure

Job Summary

  • The Guest Relations Supervisor leads and manages the full guest journey, ensuring personalized and coordinated service from reservation through arrival and departure.
  • This role supports the Revenue team by assisting with daily revenue management activities, rate monitoring, and report preparation to maximize revenue.
  • Four Seasons offers a competitive salary, comprehensive benefits package, excellent training and development opportunities, and employee discounts for stays worldwide.

Matching Summary

The Guest Relations Supervisor leads and manages the full guest journey, ensuring personalized and coordinated service from reservation through arrival and departure.

Skills & Requirements

Must-have

  • Multi-property guest experience management
  • Collaboration with F&B Concierge Front Desk Housekeeping
  • Guest satisfaction monitoring and reporting
  • Reservation and room block management
  • Revenue management support and forecasting

Nice-to-have

  • Personalized guest service delivery
  • Local expertise and cultural knowledge
  • Warmth and professionalism in guest interactions
  • Training and development opportunities
  • Employee discount benefits

Key Requirements

  • Work authorization for Thailand location
  • Experience in luxury hospitality guest relations
  • Ability to support revenue management activities

Work Rights

Work authorization for the location required

Tailored Resume

Cover Letter