Customer Service Lead

AmeriVet

Tarzana, CA, United States
Base: $19.00ph based on experience; bonus/equity: ...
Not specified (likely in-person based on job responsibilities).
3-5 years customer service experience
Veterinary industry background preferred
High school diploma or equivalent
AmeriVet is seeking a Customer Service Lead for their Tarzana, CA location, responsible for providing a welcoming environment and managing the front desk operations. The position requires a minimum of 3-5 years of customer service experience, preferably within the veterinary industry, along with strong communication skills and a compassionate demeanor

Job Summary

  • This role serves as the first point of contact to create a warm and welcoming environment for residents, visitors, and associates.
  • The position requires managing the reception schedule, answering calls, and ensuring safety and security within the community.
  • Employees receive competitive compensation, health insurance, 401(k) matching, and paid time off including floating holidays.

Matching Summary

Match Score: 75

AmeriVet is seeking a Customer Service Lead for their Tarzana, CA location, responsible for providing a welcoming environment and managing the front desk operations. The position requires a minimum of 3-5 years of customer service experience, preferably within the veterinary industry, along with strong communication skills and a compassionate demeanor.

Salary

Base: $19.00/hr based on experience; Bonus/Equity: Not specified; Benefits: Paid breaks, holidays, vacation, floating holiday, 401(k) match

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Veterinary industry background preferred
  • High school diploma or equivalent
  • Reliable attendance and punctuality
  • Proficient in office equipment

Nice-to-have

  • Empathy for senior residents
  • Compassionate and patient attitude
  • Leadership of front staff team
  • Growth and development opportunities

Key Requirements

  • Minimum 3-5 years experience in customer service leadership
  • Experience within the veterinary industry preferred
  • High school diploma or equivalent required

Work Rights

Not specified

Tailored Resume

Cover Letter