Base: $155,000.00 to $217,000.00; bonus/equity: po...
Customer acquisition and retention strategies
Customer engagement and experience
Cross-functional collaboration
Lead strategies that drive customer acquisition and retention, deepen customer engagement, and enhance the end-to-end experience across key customer segments
Job Summary
Lead strategies that drive customer acquisition and retention, deepen customer engagement, and enhance the end-to-end experience across key customer segments.
Partner cross-functionally with marketing and product teams to establish and deliver customer growth goals and define a best-in-class customer service strategy.
Expedia Group offers a full benefits package, including travel perks, generous time-off, parental leave, a flexible work model, and career development resources.
Matching Summary
Lead strategies that drive customer acquisition and retention, deepen customer engagement, and enhance the end-to-end experience across key customer segments.
Salary
Base: $155,000.00 to $217,000.00; Bonus/Equity: Potential to increase pay up to $248,000.00; Benefits: Medical/dental/vision, paid time off, Employee Assistance Program, wellness & travel reimbursement, travel discounts, IATAN membership
Skills & Requirements
Must-have
Customer acquisition and retention strategies
Customer engagement and experience
Cross-functional collaboration
B2C customer-centric strategies
Strategic thinking and execution
Nice-to-have
Passion for travel
Elevating customer journey
Problem-solving complex issues
Ambitious and self-aware mindset
Key Requirements
8+ years of experience or Master's degree and 6+ years of experience
Demonstrated experience in strategy and project execution
Strong track record in shaping and executing customer-centric strategies
Ability to balance strategic thinking with bias for action