The Associate Customer Success Manager supports new customers through the initial implementation and activation of their DigiCert platform environment
Job Summary
The Associate Customer Success Manager supports new customers through the initial implementation and activation of their DigiCert platform environment.
This role focuses on customer onboarding and helping users feel confident and successful using the platform.
The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.
Matching Summary
The Associate Customer Success Manager supports new customers through the initial implementation and activation of their DigiCert platform environment.
Skills & Requirements
Must-have
Customer onboarding and adoption
Platform features and navigation
Customer education and training
Internal system documentation
Nice-to-have
Friendly and helpful attitude
Interest in SaaS roles
Familiarity with CRM tools
Key Requirements
2+ years customer success/relationship/account management experience