Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Office 365 administration
Active directory management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices
Job Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Employees receive a comprehensive benefits package with immediate eligibility for medical, dental, vision, disability, life insurance, and a 401(k) plan with company matching.
The role requires adherence to strict safety, environmental, security, and FDA regulations while providing outstanding service to associates in office, manufacturing, and engineering environments.
Matching Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Salary
Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay, 80 hours holidays, PTO, 401(k) match
Skills & Requirements
Must-have
Windows 10/11 support
Office 365 administration
Active Directory management
Desktop imaging and deployment
Network printer troubleshooting
Symantec Endpoint Protection
Ticket queue prioritization
Nice-to-have
Mac OS X support experience
Engineering design tools knowledge
ERP and manufacturing systems
Cisco IP desk phone support
Continuous improvement mindset
Customer-focused attitude
Remote troubleshooting skills
Key Requirements
Associate's degree required
Bachelor's degree preferred
0-3 years of relevant experience
MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
Experience supporting manufacturing and engineering companies preferred