Service Desk Analyst

Focusfinancialpartners

St. Louis, US
Base: $50,000 - $60,000; bonus/equity: annual cash...
On-site
First and second-line technical support
Microsoft 365 and enterprise applications
Endpoint operating systems support
The Service Desk Analyst provides first- and second-line technical support to end users, resolving a broad range of incidents and service requests independently

Job Summary

  • The Service Desk Analyst provides first- and second-line technical support to end users, resolving a broad range of incidents and service requests independently.
  • Key responsibilities include troubleshooting software, hardware, and mobile device issues, performing remote installations, and maintaining accurate documentation.
  • This role requires strong ownership of issues, high-quality customer service, and active contribution to knowledge management and continuous improvement initiatives.

Matching Summary

The Service Desk Analyst provides first- and second-line technical support to end users, resolving a broad range of incidents and service requests independently.

Salary

Base: $50,000 - $60,000; Bonus/Equity: annual cash bonus; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • First and second-line technical support
  • Microsoft 365 and enterprise applications
  • Endpoint operating systems support
  • ServiceNow incident management
  • Customer-focused service attitude

Nice-to-have

  • Continuous improvement initiatives
  • Executive or white glove support
  • Proactive knowledge article creation

Key Requirements

  • 2-4 years of IT support experience
  • Intermediate knowledge of computer fundamentals
  • Experience using ServiceNow or comparable ITSM platform
  • Experience supporting remote and distributed users
  • ITIL® 4 Foundation certification (preferred)
  • Role-relevant technical certification (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter