Implementation Officer (south South)

Moniepoint

Delta State, Nigeria
On-site
Customer onboarding and training
Product setup and configuration
Drive product adoption
Moniepoint is seeking an Implementation Officer to facilitate the onboarding of new retail customers to their Moniebook POS system in Delta and Rivers States, Nigeria. The role emphasizes customer success through tailored training and support, ensuring users derive maximum value from the platform

Job Summary

  • The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
  • Key responsibilities include designing and executing onboarding programs, delivering training, monitoring adoption, and building strong customer relationships.
  • Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Matching Summary

Match Score: 85

Moniepoint is seeking an Implementation Officer to facilitate the onboarding of new retail customers to their Moniebook POS system in Delta and Rivers States, Nigeria. The role emphasizes customer success through tailored training and support, ensuring users derive maximum value from the platform.

Skills & Requirements

Must-have

  • Customer onboarding and training
  • Product setup and configuration
  • Drive product adoption
  • Relationship building with stakeholders
  • Issue resolution and escalation

Nice-to-have

  • Customer-obsessed mindset
  • Empathetic and patient approach
  • Process-driven yet flexible
  • Problem-solving and troubleshooting
  • Team player and collaborator

Key Requirements

  • 2-4 years of experience in customer onboarding, success, implementation, or account management
  • Proven track record of onboarding customers to software platforms
  • Excellent communication and presentation skills
  • Strong problem-solving and analytical skills
  • Bachelor's degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter