It Zendesk Administrator

Freenow

Berlin, Germany
On-site
4+ years zendesk suite experience
Rest api and webhook integration architecture
Complex workflow and business rule design
Freenow is seeking a skilled Zendesk Administrator to manage their Zendesk platform, ensuring optimized workflows and seamless customer support. The role requires extensive experience with Zendesk, strong problem-solving abilities, and effective communication skills

Job Summary

  • The role involves taking full ownership of the Zendesk instance including Support, Guide, Talk, Chat, and Explore modules.
  • Candidates must architect scalable workflows and integrate Zendesk with broader tech stacks like Jira, Slack, and Salesforce using APIs.
  • The company offers flexible working arrangements, sabbatical policies, and health insurance as part of its benefits package.

Matching Summary

Match Score: 85

Freenow is seeking a skilled Zendesk Administrator to manage their Zendesk platform, ensuring optimized workflows and seamless customer support. The role requires extensive experience with Zendesk, strong problem-solving abilities, and effective communication skills.

Skills & Requirements

Must-have

  • 4+ years Zendesk Suite experience
  • REST API and webhook integration architecture
  • Complex workflow and business rule design
  • Technical project leadership capabilities
  • Liquid markup and automation expertise

Nice-to-have

  • Strong stakeholder management skills
  • Ability to translate tech-speak to people-speak
  • Experience with Jira, Slack, Salesforce integrations
  • Proactive support solution implementation
  • Clear technical documentation writing

Key Requirements

  • 4+ years progressive Zendesk experience
  • Proven track record in large-scale technical projects
  • Expert-level problem-solving for complex challenges

Work Rights

Not specified

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