Not specified; not specified; flexible health insu...
Not specified (potentially in-office or hybrid based on call center operations)
3+ years high-volume collections experience
Root-cause analysis on aged balances
Hipaa and collection regulation compliance
Rock Dental Brands is seeking a Collections Specialist to join their call center team. The role involves managing high-volume inbound and outbound collection calls, assisting patients with billing inquiries, and resolving complex financial issues while providing empathetic service
Job Summary
This role involves managing a continuous flow of inbound and outbound patient collection calls to resolve complex billing questions.
Candidates will be responsible for securing payments on delinquent accounts while maintaining empathy and professionalism during difficult conversations.
The company offers flexible health insurance, complimentary orthodontic care, and an industry-leading 401(k) with company match.
Matching Summary
Match Score: 85
Rock Dental Brands is seeking a Collections Specialist to join their call center team. The role involves managing high-volume inbound and outbound collection calls, assisting patients with billing inquiries, and resolving complex financial issues while providing empathetic service.
Salary
Not specified; Not specified; Flexible health insurance; Complimentary orthodontic care; Paid time off; 401(k) with match
Skills & Requirements
Must-have
3+ years high-volume collections experience
Root-cause analysis on aged balances
HIPAA and collection regulation compliance
Strong de-escalation and negotiation skills
Nice-to-have
Spanish fluency for patient communication
Dental or medical billing knowledge
Experience training new team members
Google Workspace proficiency
Key Requirements
High School Diploma or GED
3+ years in high-volume collections or medical billing
Resilience and stamina for full-day phone activity