Service Scheduler, Customer Experience

Rentokil Initial

US
Base: $23.00 - $29.00 hourly; bonus/equity: perfor...
Not specified (assumed fully remote or hybrid based on industry norms)
Ability to read business documents
Manage multiple repetitive tasks
Basic knowledge of internet and email
Rentokil Initial is seeking a Service Scheduler for their Customer Experience team in the US. The position involves using scheduling software to create daily tech schedules while ensuring excellent customer service and collaboration with field operations

Job Summary

  • The scheduler will use routing and scheduling software solutions to create daily tech schedules while partnering with field operations teams.
  • Full-time colleagues receive benefits starting on day one with no waiting period, including health, dental, vision, and 401(k) matching.
  • The role requires the ability to accommodate customer scheduling objections and overcome objections all while creating a great customer experience.

Matching Summary

Match Score: 75

Rentokil Initial is seeking a Service Scheduler for their Customer Experience team in the US. The position involves using scheduling software to create daily tech schedules while ensuring excellent customer service and collaboration with field operations.

Salary

Base: $23.00 - $29.00 hourly; Bonus/Equity: Performance incentives and overtime may apply; Benefits: Health, Dental, Vision, Disability, Life Insurance, 401(k) match

Skills & Requirements

Must-have

  • Ability to read business documents
  • Manage multiple repetitive tasks
  • Basic knowledge of internet and email
  • Experience with MS Word and Outlook
  • Texting software proficiency
  • Effective interaction with public

Nice-to-have

  • Outstanding communication skills
  • Strong drive and work ethic
  • Sound judgement under pressure
  • High standards of integrity
  • Building enduring relationships

Key Requirements

  • High school diploma or GED
  • 1-2 years related experience as dispatcher or customer service agent
  • Service industry experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter