The Director, Quality Assurance – Batch Release & Customer Relationship at PPD (Thermo Fisher) is a leadership role focused on ensuring compliance and quality in batch record review and customer relationships within the pharmaceutical industry. The position emphasizes collaboration with internal teams and customers to drive quality excellence and continuous improvement
Job Summary
The Director, Quality Assurance – Batch Release & Customer Relationship provides strategic quality oversight of customer support functions, with a primary focus on batch record review and release to ensure full compliance with internal standards, customer expectations, and regulatory requirements across multiple business units.
This role drives excellence in right-first-time batch disposition by partnering with internal stakeholders to drive key cycle time metrics, strengthening review processes, improving documentation accuracy, and advancing continuous improvement initiatives that enhance quality, compliance, and efficiency.
Additionally, this position serves as a key quality liaison for customers, providing dedicated oversight for high-value products and fostering strong, transparent relationships.
Matching Summary
Match Score: 85
The Director, Quality Assurance – Batch Release & Customer Relationship at PPD (Thermo Fisher) is a leadership role focused on ensuring compliance and quality in batch record review and customer relationships within the pharmaceutical industry. The position emphasizes collaboration with internal teams and customers to drive quality excellence and continuous improvement.
Skills & Requirements
Must-have
batch record review
customer relationship management
regulatory compliance
cGMP experience
pharmaceutical manufacturing
Nice-to-have
employee engagement and development
continuous improvement initiatives
customer advocacy
quality culture
Key Requirements
Bachelor’s degree in Physical Sciences, Engineering or related field
10+ years of cGMP experience
5 years sterile manufacturing experience
8+ years in a leadership role
Experience in CDMO/pharmaceutical contract manufacturing environment preferred
Advanced cGMP experience required
In depth knowledge of pharmaceutical contract manufacturing, Quality Assurance, Compliance, Quality Control and Regulatory Affairs