Connect And Assure Specialist

34

Shift rotation (7:00 am to 7:00 pm)
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational experience
The Connect and Assure Specialist role at nbn offers an opportunity to contribute to Australia's telecommunications future through end-to-end management of business customer orders and incidents. The ideal candidate should have strong technical knowledge in telecommunications, customer service experience, and excellent communication skills

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure timely outcomes and a strong customer experience.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn offers an opportunity to contribute to Australia's telecommunications future through end-to-end management of business customer orders and incidents. The ideal candidate should have strong technical knowledge in telecommunications, customer service experience, and excellent communication skills.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational experience
  • Case or account management experience
  • Shift rotation availability

Nice-to-have

  • Excellent stakeholder engagement skills
  • Strong customer empathy
  • Continuous process improvement mindset
  • Sound decision-making abilities

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Experience supporting business customers in operational environment

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter